Saturday, September 3, 2016

Rationality of Rules vs. Rationality of Ends

"The problem of bureaucracy is that it values the rationality of rules over the rationality of ends."
– Matthew Taylor (with echoes of Max Weber) 

This can serve as a nice litmus test for when technology governance is in danger of devolving into a bureaucracy. This is why it’s so important to focus on tangible value in areas such as governance and technology architecture.